Warranty Policy – Mandiri Enterprise
At Mandiri Enterprise, we stand behind the quality of our workmanship and products. Our goal is to provide long-lasting protection and performance through our professional car tinting, coating, PPF, and wrapping services in Kajang, Malaysia.
All warranties are subject to proper care, installation conditions, and product type. Please read the following terms carefully.
1. Car Tinting Warranty
Our car tinting warranty covers up to 10 years, depending on the film type and package chosen.
Coverage Includes:
- Film bubbling or peeling
- Color fading or discoloration
- Film performance degradation (IRR, UVR, TSER) — within an acceptable tolerance of 10%–20%
Terms & Exceptions:
- Double-layer tinting installations are not covered under warranty (except for specific approved cases).
- Warranty applies only to the original vehicle and owner; it is non-transferable.
- Damage caused by improper cleaning, scratches, or external factors (e.g. accidents, window tint removal, or third-party work) is not covered.
2. Car Coating Warranty
Our Nano Ceramic and Graphene Coating services come with a 1–5 year warranty, depending on the coating quality and package.
Coverage Includes:
- Oxidation or clear coat fading
- Minor water spotting or chemical resistance failure (under normal maintenance)
- Gloss retention and hydrophobic performance
Terms & Exceptions:
- Warranty is valid only if proper aftercare and maintenance are followed.
- Damage from neglect, poor washing methods, bird droppings left untreated, or use of abrasive products voids the warranty.
- Coating performance naturally decreases over time and requires periodic maintenance to extend lifespan.
3. Paint Protection Film (PPF) Warranty
Our PPF warranty ranges from 1 to 8 years, based on film type and quality.
Coverage Includes:
- Yellowing or cracking of film
- Peeling or adhesive failure under normal conditions
- Loss of gloss or optical clarity
Terms & Exceptions:
- Partial PPF installations (e.g. front bumper only) are generally not covered under full warranty, with some exceptions.
- Warranty excludes damage caused by impacts, accidents, high-pressure washing, or third-party removal.
- Regular cleaning and maintenance are required to retain coverage.
4. Car Wrapping Warranty
Our vehicle wrapping services are covered for 1 to 3 years, depending on material brand and finish (matte, gloss, metallic, carbon, etc.).
Coverage Includes:
- Material peeling, lifting, or color fading under normal conditions.
Terms & Exceptions:
- Partial wrapping jobs or custom accent wraps (roof, mirror, stripe, etc.) generally carry no warranty, with some exceptions.
- Warranty is void if the wrap is exposed to harsh chemicals, improper washing, or physical damage.
- Wrap lifespan varies depending on environmental exposure and maintenance habits.
5. General Warranty Conditions
- All warranty claims must include original proof of service from Mandiri Enterprise.
- Warranty does not cover damages caused by accidents, misuse, or third-party alterations.
- Products must be professionally installed by Mandiri Enterprise for the warranty to apply.
- Mandiri Enterprise reserves the right to inspect and determine the validity of any claim.
If a defect is found and approved under warranty, repair or replacement will be provided at Mandiri Enterprise’s discretion.
6. Warranty Claim Procedure
To file a claim:
- Contact us via phone or email.
- Provide your invoice, warranty card, and clear photos of the affected area.
- Schedule an inspection appointment at our Kajang workshop.
Our team will assess and guide you through the process professionally.
7. Contact Us
For warranty inquiries, please contact:
Mandiri Enterprise
Kajang, Selangor, Malaysia
📞 Phone: +6012-510 0121
📧 Email: info@tintedkereta.com
🌐 Website: www.tintedkereta.com
Mandiri Enterprise — trusted experts in car tinting, ceramic coating, PPF, and car wrapping in Kajang, offering quality service and reliable warranty coverage for your peace of mind.